More and more people make bookings online, whether it’ll be flight tickets or hotel vouchers. Competition is harsh in this business and not all the players play the fair game. There are more and more booking websites popping up each day some of them trickier than others. One has to be very careful before making the commitment to confirm the booking and provide billing information and credit card details. Today I want draw your attention on eDreams.com – the site that has caused a lot of fuss lately ripping off people and overcharging naive travelers.
Typical story about eDreams is very simple – You search the web for the best possible flight ticket fares and hotel offers and come across eDreams.com offering great deals! But hold it there, not so fast! Once you start booking your price increases gradually. Here is an example for – Tbilisi- Istanbul – Tbilisi flight – offer is operated by the budget airlines “Pegasus”. eDreams initial offer prices 115 Euros.
If we compare the details on the “Pegasus” website we will see the following picture. The fare is actually higher on Pegasus. One would wonder – how is that possible?
So where is the catch? Let’s go back to eDreams and continue the booking. After completing all the personal information and going to final page where you actually have to pay for your ticket you see that your fair has suddenly increased. So called “service fee” is added to the total price and it is higher than offered on “Pegasus” website.
But the funny story does not end here. Even if you close your eyes on this little difference and make additional payment, you are not guaranteed that you will receive your confirmed seat on the plane. eDreams does not automatically confirm your ticket and ask for dubious additional details like photo copy of your credit card that has to be faxed or emailed to them. And after they check everything and grant you a ticket, they also mention that your booking fee has actually increased a little more…again! Now you are left with two options: to cancel the booking (another painful process) or overpay, because you have already paid a great deal of money and you are already so fed up that you don’t give a damn about additional 10 or 20 euros to finally get your ticket. But have you noticed how wrong this paragraph really sounds? Normally, every airline gives you the instant confirmation when you make booking directly on their websites and does not ask for additional suspicions details. Additionally I must advise all the readers that sending credit card and billing details over internet is highly risky and not advised. Same rule applies faxes. This is very risky! Even the issuing banks won’t ask you to do that, because they know that this is a serious risk! This is the golden rule that you must bare in mind – if you are asked a photo copy of your credit card or credit card details to be emailed, stop right there and report the scamers to proper authorities. First of all contact your bank and tell them what happened. Ask them to check if there is money blocked and if there is ask them to release it.
It’s the same story when booking the hotel. Here is one interesting example from eDreams.com. A great deal for three star hotel in the city center instantly catches your attention, but don’t forget that some things are usually too good to be true!
I may not be the great mathematician but three times 31.05 does not equal 103.50, at least not in our dimension. But even with this additional, let’s say “service fee” of 10.35 euros it still seems a pretty good deal. All other websites, including Booking.Com and Venere offer the same accommodation from 175 Euros. So where is the catch now? Once you proceed you’ll learn that you never should have come to this web-site in the first place. Each time you try to book this hotel you will get the error message stating the failure of transaction. Heaven forbid if you’ve repeated this steps few times, because your credit card is actually charged each time you try to succeed in booking this offer. But you will never get the confirmation letter for this booking. Contacting eDreams by email is absolutely useless, as much as you get the standard letter:
” Dear Customer,
First of all, we would like to thank you for your e-mail
and for getting in contact with eDreams.Due to the nature of this matter, your query has to be dealt with
over the phone by calling our Call Centre and a travel agent will
be glad to help you with your booking:0034 93 492 0533.
Our opening hours are:
Monday to Friday: 0900 – 2330 (Central European Time).
Saturdays: 0930 – 1800 (Central European Time).
Sundays: 1000 – 1900 (Central European Time). “
There are hundreds of people who struggled with customer service department of edreams. Here is the fine example of one of them:
“After 13 minutes waiting for someone to answer, the first customer service representative listened to my story, then transferred me to the booking department while I was screaming at him “don’t transfer me; I don’t want to book another flight with this company!” Not listening to me, I was transferred so he didn’t have to listen to me anymore.
At the beginning of the next call, I immediately began stating my case when the customer service agent told me that there was a “problem” in the line and to try calling back (although the lady and I had already exchanged names and greetings without her mentioning a problematic line). “ (Taken from ciao.co.uk)
So, what you should do? First of all avoid using this websites. There are hundreds of raging reviews about eDreams and all the stories are much alike. All these people can’t be wrong. I personally had a bad experience with this company and I would not recommend it to anyone. If you did not know about it and became a victim of this scam immediately contact your bank and cancel the transactions and block all the future transactions from this company. If you still get charged, report it to proper authorities. many credit cards are insured from such incidents.
Only safe way to book your flight tickets is directly from flight operator websites (csa.cz, airbaltic.com, lufthansa.de, aua.com, thy.com and so on …). Buy tickets from official websites only! When it comes to booking your hotel it is advised to use websites that are proven to be reliable and safe. Personally I prefer booking.com or Venere.com. Naturally, there are other good websites too, I can’t list them all, but the golden rule of thumb is that you have to Google the booking company before making your final commitment.




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